AppInsights for customer support
Step up response time, drive customer satisfaction, and improve retention.
What can AppInsights do for you?
- Pull support KPIs directly from your helpdesk software or internal database
- Promote great performance with leaderboards for your team members
- Stay on top of critical issues with views on urgent tickets and resolution times
- Analyze operations to determine root causes and head off issues before they start
Helpdesk Specialist at Dyn
“I wanted our customer support dashboards to run without any input or user involvement, but I also needed them to be incredibly secure. The AppInsights dashboards run like a top, are easy for our internal users to access, and keep everybody informed without sacrificing data security.”
Dashboards for customer support
Great customer support is essential in growing and maintaining a happy customer base. Real-time customer support dashboards by AppInsights will ensure that you never lose track of your critical support KPIs so your customers are quickly turned into promoters.Data Sources
East coast tech company steps up their customer support with AppInsights.
See how web performance monitoring leader Dyn utilizes AppInsights’s Salesforce Service Cloud dashboards to satisfy a Fortune 500 client base.Download Case Study